Caring for your health
Ko'olau Radiology, Inc
1380 Lusitana Street, Suite 200, Honolulu, HI 96813
Phone: 808-599-4471  Fax:  808-523-3849
Ko'olau Radiology Is Contracted With Most Insurance Providers

Our referral coordinators assist you and your health care provider with insurance verification and prior-authorizations necessary for your exam.  Ko'olau accepts all patients and bills all insurances. Your financial responsibility for your exam or procedure will depend on the type of insurance plan you have and the individual contract Ko'olau has with your insurance company. We urge you to contact your insurance provider for more information about your individual coverage.

Questions to ask your insurer

Ko'olau Radiology Credit Policy

The best medical care can be provided only on the basis of mutual understanding. We, therefore encourage our patients to discuss any questions you may have regarding our policies.

To avoid misunderstandings, our business office invites early discussion of financial problems or questions regarding fees or payment from insurance carriers. Our requirements for maintaining your account in good standing are as follows:

All services are subject to a state of Hawaii Excise tax of 4.712%. An itemized statement covering all medical services received will be mailed to you on a monthly basis. Contracts that Ko'olau Radiology, Inc. has negotiated with some insurances will affect the total charges and taxes incurred. Adjustments, if any, will be reflected in your monthly statement.

This office cannot provide professional courtesy discounts as part of our compliance policy with the federal government. We cannot accept the responsibility of negotiating claims with insurance companies or other persons. The patient is responsible for payment of medical care within a reasonable time (regardless of status of a claim).

Your insurance policy is a contract between you and your insurance company. It is important that you understand its provisions. We cannot guarantee payment of your claims. If your insurance company pays only a portion of the bill or rejects a claim, any contact or explanation should be made by you, the policy holder. Reduction or rejection of your claim by your insurance company does not relieve the financial obligation you have incurred.

Pay your bill online HERE